Return & Exchange Policy
Milano Straps allows you to return eligible in-stock products within 15 days of delivery if you are not satisfied with your purchase. Exchanges are available within 30 days of delivery.
Your return or exchange period begins when you or your designated representative receives the order.
Returns (15 Days)
To qualify for a refund, products must be returned within 15 days of delivery in their original, complete, and unused condition, including all original packaging and accessories.
Products that have been used, damaged, or returned with packaging damaged beyond what is necessary to inspect the product may not qualify for a refund.
Customers are responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance to protect against loss or damage during transit. Please include your order invoice or proof of purchase with your return.
Eligible refunds will be processed within 30 days of receiving and inspecting the returned product.
Exchanges (30 Days)
Eligible in-stock products may be exchanged within 30 days of delivery. Products must be returned in their original, complete, and unused condition, including all original packaging and accessories.
Customers are responsible for return shipping costs unless otherwise agreed by Milano Straps.
Defective or Incorrect Products
If you receive a defective or incorrect product, please contact Milano Straps customer service and provide clear, genuine photographs showing the issue before a return, exchange, or refund can be initiated. All photographs must be original, unaltered images of the actual product. AI-generated, digitally altered, or manipulated images will not be accepted.
Photographs are required for all defective or incorrect product claims. We cannot process a return, exchange, or refund for a reported defect or incorrect item without receiving and reviewing the required photographs. This allows us to properly assess the issue and determine the appropriate resolution.
Depending on the circumstances, we may also ask you to return the affected item for physical inspection before approving an exchange or refund. Please follow our customer service team's instructions regarding the return.
Our preferred resolution is to offer a replacement or exchange for the affected product. If the original product is out of stock or unavailable, we may offer a similar alternative. If a suitable replacement or alternative is unavailable, we will offer a refund instead.
Please do not return any product before contacting our customer service team and receiving return instructions.
Non-Returnable Items
Customized products made to your specifications and special-order products are not eligible for returns or exchanges, except where required by applicable law.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact Milano Straps customer service for instructions or You can start your return by clicking here.